Your privacy
matters to us.

Last updated: July 1, 2026

1. Introduction

Tillova ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our POS and business finance platform.

By using Tillova, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Your full name and email address
• Your phone number
• Your business name and business details
• Billing information (processed securely through our payment partners)

Business Data

As you use Tillova, we collect and store:

• Sales transaction data
• Inventory and product information
• Customer information you enter into the system
• Expense and financial records
• Reports and analytics generated by the platform

Usage Data

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system)
• Log data (IP address, pages visited, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process transactions and send receipts
• Send you important account notifications (billing, security updates)
• Respond to your support requests and inquiries
• Analyze usage patterns to improve user experience
• Comply with legal obligations and tax reporting requirements

4. Data Sharing and Disclosure

We do not sell your personal information or business data. We may share your data only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our platform (e.g., cloud hosting, payment processing, email delivery). These providers are contractually bound to protect your data.
• Legal Requirements: When required by law, court order, or governmental regulation (e.g., KRA tax compliance).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data center infrastructure

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. If you cancel your account, we will retain your data for a period of 90 days to allow for account recovery, after which it will be permanently deleted unless we are required to retain it for legal or tax compliance purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Export your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@tillova.co.ke.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.

9. Third-Party Services

Our platform integrates with third-party services (e.g., M-Pesa, payment processors). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the platform. Your continued use of Tillova after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@tillova.co.ke
• WhatsApp: Chat with us
• Address: Ngong Road, Nairobi, Kenya